Platform Privacy Policy

Strategies to End Homelessness

Platform Privacy Policy

Last Revised: February 04, 2026

  1. WELCOME

Thank you for supporting Strategies to End Homelessness!

We know that your privacy is important to you, and we work hard to earn and keep your trust.  Strategies to End Homelessness (“Strategies,” “Company,” “we,” “us,” and “our”) respects your privacy and is committed to protecting your privacy through our compliance with this Privacy Policy (the “Policy”). The words “you” and “your” refer to you as a user of the Website (defined below) and Application (defined below) (collectively, the “Platform”), either as a visitor, donor, volunteer, user or a Strategies partner.

This Policy describes:

  • The types of information we collect from you or that you may provide when you visit our website(s) available at: https://strategiestoendhomelessness.org/ as well as any other websites and blogs directly owned by, or operated by or on behalf of, the Company where this Policy is linked (collectively, our “Website”). 
  • The types of information we collect from you or that you may provide when you visit or use the Strategies Mobile Application (“Application”).
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy does not apply to information collected by us offline or through any other means, including on any other website operated by the Company where this Policy is not linked or by any third party, or information collected by any third party through any application or content (including advertising) that may link to or be accessible from the Platform (for further information, see below, “Third-party Websites”).

Please read this Policy carefully to understand our practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, then please do not use our Platform.  By using our Platform, you agree to the terms of this Policy.  This Policy may change from time to time (see below, “Changes to this Policy”).  Your continued use of our Platform after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

  1. TERMS OF USE

This Policy is incorporated by reference and should be read in conjunction with the Company’s Terms of Use.

  1. THE INFORMATION WE COLLECT

Personal Information. To ensure that we provide you with the best possible experience, we will store, use, and disclose personal information about you in accordance with this Policy.  Personal information is information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user, household or device (“Personal Information”). The Personal Information that we may receive and collect depends on what you do when you visit our Platform.

Information of Other Individuals. You may have the opportunity to provide information of other individuals. When providing such information, you are solely responsible for obtaining the necessary consents and authorizations from any individuals in accordance with applicable data security laws and regulations, and the Company shall not be responsible or held liable for your failure to obtain the necessary consents.

Aggregated and De-Identified Data. We may also collect, use and disclose aggregated and de-identified data such as statistical or demographic data for any purpose. Aggregated and de-Identified data could be derived from your Personal Information but is not considered Personal Information under applicable law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated or de-identified data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Policy.

Credit Card Information. Please note that for any credit card information provided on the Platform, we utilize a trusted third-party PCI-DSS compliant payment processor to process all of your transactions and it collects and maintains the necessary Personal Information needed to necessitate such transactions. We do not maintain any credit card information on our systems. For more information on our processing of donations, please review the “Donor Policy” section below.

Free-Text Boxes. The information that you provide in each case will vary. In some cases, you may be able to provide Personal Information via email or free text boxes, such as contacting the Company to request further information.  When providing your Personal Information, please provide only relevant information and do not provide unnecessary sensitive information, such as Social Security numbers, credit card information or other sensitive personal data, unless required for our services.  

Username and Password. We may ask you to create a username and password that should only be known to you.

Recording Use of the Platform. We partner with trusted third-party vendors to analyze performance and traffic of our Platform.   This may include things like buttons you click, mouse movements and other behavior on the Platform, date and time of access, pages visited, web beacons, and cookie or pixel tag information. Please see our “Cookies and Similar Technologies” section below to learn more about cookies, pixels, tags, and analytic technologies.

  • Information We May Collect on the Platform

You may have the opportunity to provide Personal Information on our Platform, including but not limited to:

 

Category

Examples

Collected

 

Identifiers.

A real name, postal address, Internet Protocol address, email address, and telephone number.

YES

 

Sensitive Personal Information

Account log-in.

YES

 

Internet or other similar network activity.

Search history, information on a consumer’s interaction with a website, application, or advertisement.

YES

 

Geolocation data.

Physical location

YES

 

 

We may obtain the Personal Information listed above from the following categories of sources:

  • Directly from you. For example, when you:
    • register yourself with the Platform;
    • subscribe to one of our e-newsletters;
    • make a donation on our Website;
    • submit a report on the Application; or
    • otherwise communicate with us, such as contacting us for more information.
  • Indirectly from you. For example, through information we collect from you in the course of providing our services to you.
  • Directly and indirectly from activity on our Platform. For example, from Platform usage details that are collected automatically. For more information on automatic information collection, please review the “Cookies and Similar Technologies” section below.
  • Third Party Sources. We may collect information about you from third-party sources, such as our agency and business partners.
  1. COOKIES AND SIMILAR TECHNOLOGIES

Platform. In addition to the information that you provide to us, we may also collect information about you during your visit to our Platform.  We collect this information using automated tools that are detailed below.  These tools may collect information about your behavior and your computer system, such as your Internet Protocol address (IP Address), device identifier, browser type and language, operating system, date and time stamp, session ID, internet service provider, data regarding network connected hardware, the pages you have viewed, and the actions you have taken while using the Platform.  Some of the tools we use to automatically collect information about you may include:

We may use this automatically collected information to: (i) conduct analyses about our Platform; (ii) associate the different devices you use; (iii) remember your browser or device; (iv) remember your preferences and interactions; (v) deliver relevant advertisements or other content; (vi) market our services to you; (vii) collect information about our Platform and services; and (viii) log activity on our Platform. We may use these technologies for providing our Platform, services, security, authentication, analytics, product or service improvement, advertising, fraud detection, and for other similar purposes.

  • Cookies. A “cookie” is a small data file transmitted from a website to your device’s hard drive.  Cookies are usually defined in one of two ways, and we may use either (or both) of them: 
    • session cookies, which do not stay on your device after you close your browser, and
    • persistent cookies, which remain on your device until you delete them or they expire.
  • Analytics Services. Our Platform may use Google Analytics and other analytics services for audience measurement and analytics purposes. These analytics services may use cookies or similar technologies to collect information to help us analyze users and how they use our Platform. The information collected by these technologies is used to assess how often you visit our Platform, what pages you view when you visit our Platform, and what other websites you visited before coming to our Platform. Information generated by these services may be transmitted to and stored by these providers and they may use this information for purposes such as evaluating your use of our Platform, compiling statistics reports on the Platform’s activity, and providing other services relating to Platform activity and other internet usage. You may review Google’s data privacy practices for Google Analytics and data privacy practices for Google Tag Manager. To opt out of being tracked by Google Analytics, you may download and install the Google Analytics Opt-out Browser Add-on.
  • Advertising Services. We may use service providers and partners to serve advertisements on our behalf and to track and report on the performance of those advertisements. These service providers may include Google Ads (formerly Google Adwords) and others. These entities may use cookies or similar technologies to identify your device when you use the Platform and interact with our electronic communications and ads, as well as when you visit other online services. Data collected and maintained by such third-party ad providers will be subject to the privacy policies and legal terms of those providers. You may learn more about online interest-based advertising by visiting this Federal Trade Commission website.
  • Web Beacons. A Web Beacon is an electronic image.  Web Beacons can track certain things from your computer and can report activity back to a web server allowing us to understand some of your behavior.  If you choose to receive emails from us, we may use Web Beacons to track your reaction to our emails.  We may also use them to track if you click on the links and at what time and date you do so.  Some of the third-party marketers we engage with may use Web Beacons to track your interaction with online advertising banners on our Platform.  This information is only collected in aggregate form and will not be linked to your Personal Information.  Please note that any image file on a webpage can act as a Web Beacon.
  • Embedded Web Links. Links provided in our emails and, in some cases, on third-party websites may include tracking technology embedded in the link.  The tracking is accomplished through a redirection system.  The redirection system allows us to understand how the link is being used by email recipients.  Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the Personal Information that we hold about you.  This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.

Of course, if you do not wish to have cookies on your devices, you may turn them off at any time by modifying your internet browser’s or device’s settings. Please refer to the help section of your browser or mobile device for additional information. Your browser or mobile device may also offer add-ons, plugins, or extensions to manage cookies, local storage objects, scripts, or similar technologies mentioned in this Policy. Apple and Android mobile devices each generate an advertising identifier that can be accessed by apps and used by advertisers in much the same way that cookies are used on websites. Each operating system provides options to limit tracking and/or reset the advertising ID. However, by disabling cookies on your browser or device, you may be prohibited from full use of the Platform’s features or lose access to some functionality.

You may opt out of receiving interest-based advertisements from other companies that perform interest-based advertising services who are members of the Digital Advertising Alliance (DAA) by visiting the DAA website or YourAdChoices. Please note that when using the ad industry opt-out tools described above, you may need to execute opt-outs for each browser or device that you use. Opting out of interest-based advertising does not mean you will no longer see advertising online, but it does mean that the companies from which you opt out will no longer show ads that have been tailored to your interests. If you use industry opt-out tools, your opt out will only apply to companies who are participating in those industry organization tools.

  1. HOW WE USE YOUR INFORMATION

The information we gather and that you provide is collected to provide you information and the services you request, in addition to various other purposes, including, but not limited to:

  • security, credit or fraud prevention purposes;
  • providing you with effective customer service;
  • providing you with a personalized experience when you use the Platform;
  • developing new products and services;
  • contacting you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
  • contacting you with information and notices related to your use of the Platform;
  • inviting you to participate in surveys and providing feedback to us (in accordance with any privacy preferences you have expressed to us);
  • better understanding your needs and interests;
  • improving the content, functionality and usability of the Platform;
  • improving our products and services;
  • improving our marketing and promotional efforts;
  • deidentifying information we collect about you and use it for any purpose in accordance with applicable law; and
  • any other purpose identified at the point of data collection, in an applicable privacy notice, in a click-through agreement or in any other agreement between you and us.

Duration. The length of time Company intends to retain Personal Information, including sensitive personal information, if any, is for as long as reasonably necessary to carry out Company’s intended business purpose for such information. 

  1. HOW WE DISCLOSE YOUR INFORMATION

We do not sell your Personal Information to any third party.  We may disclose your Personal Information to a third party for a business purpose, including the following categories of third parties:

  • Our Affiliates. We may disclose the information collected through the Platform with our affiliates, subsidiaries, and other related entities in order to provide our products, services and effective customer support.
  • Third-party Service Providers. We disclose Personal Information collected through the Platform with third-party Service Providers who act for or on behalf of the Company. These third parties may need information about you to perform their functions. “Service Providers” may include suppliers, dealers, distributors, companies and consultants that provide website hosting, software development, payment processing, website and data analytics, order fulfillment, information technology and related infrastructure support, customer service, email delivery, and auditing.

Except as described in this Policy, we will not disclose your information with third parties without your notice and consent, unless it is under one of the following circumstances: 

  • Legal Reasons.
  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, subpoena, or court order;
  • To respond to duly authorized information requests from law enforcement or other governmental authorities;
  • To enforce our agreements or policies;
  • To investigate and prevent security threats, fraud, or other malicious activity; or
  • To respond to an emergency that we believe in good faith requires us to disclose such information to assist in preventing the death or serious bodily injury of any person or Company employee.
  • Sale of Business or Merger. There are circumstances where the Company may decide to buy, sell, or reorganize its business. Under these circumstances, it may be necessary to disclose or receive Personal Information with prospective or actual purchasers, acquisition targets, partners or affiliates. In such circumstances, the Company will ensure your information is used in accordance with this Policy.

In Aggregate or De-Identified Form. We may aggregate or otherwise anonymize the data we collect for purposes of analytics, research, marketing and other business interests of the Company.  Such use shall not include Personal Information or information that can identify you as an individual or reasonably be used to identify you.

  1. COMMUNICATION PREFERENCES

We want to provide you with relevant information that you have requested. When possible, we will always provide options as to what information we collect and how you can manage any preferences that pertains to such information.

If we provide subscription-based services, such as email newsletters, we will allow you to make choices about what information you provide at the point of information collection or at any time after you have received a communication from us while you are subscribed.  Transactional or service-oriented messages, such as delivery confirmation messages, are usually excluded from such preferences, as such messages are required to respond to your requests or to provide goods and services, and are not intended for the purposes of marketing.

From time to time, we may send you email newsletters and marketing emails.  You may opt out of them at any time by selecting the “unsubscribe” link at the bottom of each email.  Please note that by opting out or unsubscribing you may affect other services you have requested we provide to you, in which email communication is a requirement of the service provided. Even if you opt-out of receiving marketing material, we may still need to contact you with important information about your account or responding to your requests or questions.

  1. TEXT MESSAGING

You may have the opportunity to receive SMS or “text” messages, pre-recorded voice messages or auto-dialed phone calls from the Company, its affiliates and related entities as well as third parties.  Such messaging may be used to authenticate your identity or mobile device, as well as provide you informational updates about services, products, or information you may have requested.  In providing your mobile device number or cell phone number to the Company, you knowingly consent to such communications from the Company or for the Company to use your cell phone number or mobile device number.  In providing your number, you represent that you have the authority to agree to receive text messages at the telephone number that you provide to the Company, or from which you sent the text message request to us.  You further acknowledge that: (a) no purchase is required to opt into this service; (b) you may opt out at any time by following the instructions provided in our communications to you; and (c) your receipt of text messages may result in separate charges from your mobile provider.

Any such communications you receive from us will be administered in accordance with your preferences and this Policy. 

  1. ACCESS, CORRECT, AND DELETE YOUR PERSONAL INFORMATION

If we provide you the option to create an account, you can access, correct, or delete some of the Personal Information we have collected or that you have provided to us by logging into your account and accessing the information displayed in your profile or account settings. If you do not have an account with us, please contact us at info@end-homelessness.org to request the access, correction, or deletion of your Personal Information. Before we can process your request regarding your Personal Information, we may need to verify your identity to ensure the security and integrity of your Personal Information. Additionally, certain laws and regulations may require us to retain specific Personal Information or limit the scope of your request, even after verification. In such cases, we will inform you about any restrictions that apply

  1. INFORMATION OF MINORS

We do not knowingly collect or use information from individuals under the age of eighteen (18) without parental or guardian consent.  We do not target the Platform to minors, and would not expect them to be engaging with the Platform or our services.  We encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the internet.  If we are aware of any Personal Information that we have collected about minors under the age of eighteen (18), we will take steps to securely remove it from our systems.

  1. THIRD-PARTY WEBSITES

This Policy does not apply to websites or other domains that are maintained or operated by third parties or our affiliates.  Our Platform may link to third-party websites and services. For example, if you click on an advertisement on the Platform, you may be taken to another website that we do not control. These links are not endorsements of these websites, and this Policy does not extend to them.  Because this Policy is not enforced on these third-party websites, we encourage you to read any posted privacy policy of the third-party website before using the service or website and providing any information. 

  1. YOUR RIGHTS UNDER STATE LAW

California.

  • Shine the Light law. Pursuant to California Civil Code Section 1798.83, we will not disclose or share your Personal Information with third parties for the purposes of third-party marketing to you without your prior consent.
  • Do Not Track Signals. Other than as disclosed in this Policy, the Platform does not operate any differently when it receives Do Not Track signals from your internet web browser.

Nevada.

Nevada law permits customers in Nevada to opt-out of the sale of certain kinds of Personal Information. We do not sell your Personal Information to third parties as defined in Nevada law. If you are a Nevada resident and have any questions, you can contact us at info@end-homelessness.org.

Your Consumer Rights.

Some state laws in the United States provide consumers with additional rights with respect to their Personal Information (also known as “personal data”), as those terms are defined under those applicable state laws. Such state laws may include, but are not limited to, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Delaware Personal Data Privacy Act, the Iowa Consumer Data Protection Act, the Maryland Online Data Privacy Act, the Minnesota Consumer Data Privacy Act, the Montana Consumer Data Privacy Act, the Nebraska Data Privacy Act, the New Hampshire Data Privacy Act, the New Jersey Data Privacy Act, the Oregon Consumer Privacy Act, the Tennessee Information Protection Act, the Texas Data Privacy and Security Act, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the “U.S. State Privacy Laws”). Any Personal Information we collect is collected for the purpose of effectively providing our advocacy and support services to you, as well as enabling you to learn more about, and benefit from services offered by our third-party community partners. If you are a consumer in a state that provides consumer rights, please be advised that  as of the “Last Updated” date of this Policy, we have determined we are exempt from, or otherwise outside the scope of, the U.S. Privacy Laws,  including because we are a nonprofit or do not meet applicable statutory thresholds.  Nevertheless, we provide consumers with the option to request to access, correct, or delete their Personal Information, as described in more detail in the “Access, Correct, and Delete Your Personal Information” section above.

If you have any questions or other requests regarding your Personal Information, you may contact us at info@end-homelessness.org.

  1. LOCATION OF OUR PLATFORM AND SERVICES

We do not warrant or represent that this Policy or the Platform’s use of your Personal Information complies with the laws of every jurisdiction.  Furthermore, to provide you with our services, we may store, process, and transmit information in the United States and other locations around the world, including countries that may not have the same privacy and security laws as yours.  Regardless of the country in which such information is stored, we will process your Personal Information in accordance with this Policy. 

  1. DONOR POLICY

We are committed to protecting the privacy of our donors. We will not sell, share or trade our donors’ names or personal information with any other entity. Our donors’ information will be used for the express purpose of processing the donation, providing a donation receipt and meeting our obligations as a tax-exempt organization. In order to accept online donations, we have partnered with third party payment processors, such as Kindful. Please review Kindful’s privacy policy available at: https://kindful.com/privacy-policy/.

When you make a donation to Strategies, your payment data is transmitted to the payment processor. These third-party providers are bound by their privacy policies to safeguard that information. Please consult the privacy policies of the applicable payment processor for more information about their privacy practices.

  1. SAFEGUARDING THE INFORMATION WE COLLECT

We use reasonable technical, administrative, and physical safeguards in order to protect your Personal Information against accidental loss and from unauthorized access, use, alteration, and disclosure.  However, we can never promise 100% security.  You have a responsibility, as well, to safeguard your information through the proper use and security of any online credentials used to access your Personal Information, such as a username and password.  If you believe your credentials have been compromised, please change your password. Please also notify us immediately of any actual or suspected unauthorized use of the Platform or your information.

  1. CHANGES TO THIS POLICY

This Policy describes our current policies and practices with regard to the information we collect through the Platform. We are continually improving and adding to the features and functionality of the Platform along with the products and services we offer through the Platform. If we make any changes to this Policy, a revised Policy will be posted on this webpage and the date of the change will be reported in the “Last Revised” block above. You can get to this page from any of our webpages by clicking on the “Privacy Policy” link (usually at the bottom of the screen).

  1. HOW TO CONTACT US

We value your opinions and welcome your feedback.  To contact us about this Policy or your Personal Information, please contact us by email at info@end-homelessness.org or by mail at:

Strategies to End Homelessness

2368 Victory Parkway, Suite 600

Cincinnati, OH 45206