Career Opportunities

To be eligible, applicants must reside or work in Hamilton County, Ohio, have current or past experience with homelessness, and have access to both email and Microsoft Teams to participate in virtual meetings. The group meets the 2nd Monday of each month from 1-2PM and meets either in-person at Strategies to End Homelessness or Virtually on Microsoft Teams.

This requires a signed contract agreeing to attend regularly and a one-time orientation at your first meeting. The People with Lived Expertise Workgroup is a paid contractor position.

Apply Here

Position Overview

The Administrative Coordinator is a part-time staff level position (20 hrs/week) at Strategies to End Homelessness (STEH) designed to support the organization by providing overall administrative and office coordination and providing scheduling to executive and director level staff. This position requires being at our office in Walnut Hills, Cincinnati, Ohio on weekdays. 

Key Responsibilities

Scheduling Duties:

• Schedule meetings for executives and some director-level staff members. Both one-on-one and group meetings, requiring communication with a variety of people both inside and outside of the organization.
• Use schedule polling software, email, the phone, and Outlook Calendar to set up meetings.

IT Coordination:

• Assist IT with issuing and receiving IT equipment.
• Keep IT log updated and accurate.
• Periodically check equipment deployed in the office to ensure that each workstation has the correct IT equipment.

Office Coordination:

• Open and process mail, checks, invoices, and correspondence for the organization.
• Monitor and order office, breakroom, and meeting supplies.
• Manage the two conference rooms; ensuring they are ready for meetings/events.
• Building maintenance liaison – main point of contact for all maintenance reports and issues.
• Assist HR in new employee onboarding/offboarding as requested.
• Monitor, forward, and reply to the organization’s main email account.
• Greeting guests at the door.
• Answering and routing the main phone line.
• Talking to people who are in crisis and looking for services and connecting them to our Helpline.

Fundraising Team Support:

• Mailing out grant and donor acknowledgement/thank you letters.
• Managing fundraising materials and stamps.

Other Duties as assigned.

Qualifications:

Education & Experience:

• 3-5 years of experience in an administrative assistant, office manager, receptionist, executive assistant, or similar role.
• Experience managing calendars and scheduling meetings for executives or senior leaders.
• Experience utilizing software and IT equipment needed for meetings and scheduling.

Skills & Abilities:

• Empathy and compassion for the challenges faced by people experiencing homelessness.
• Excellent written and verbal communication.
• Warm, welcoming, and professional when interacting with visitors, donors, board members, and staff.
• Able to manage multiple priorities.
• Strong attention to detail, especially when handling checks, scheduling, and donor communications.
• Proactiveness with managing office operations and meeting logistics.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and office meeting equipment.
• Ability to work independently and approach challenges with a positive attitude.

Please send resume and letter of interest to hr@end-homelessness.org.

Position Overview

The Housing Specialist is a part-time position at Strategies to End Homelessness (STEH). This position is responsible for providing support and assistance to those at risk of experiencing homelessness in their search for housing, as well as ensuring habitability standards by completing housing inspections and determining units meet rent reasonableness.  The Housing Specialist may also support other functions of the Shelter Diversion Program in coordination with the Shelter Diversion Coordinator, as well as other programs as assigned by the Prevention and Stability Director.

Core Job Functions

• Identifies housing in the community that is appropriate for households at-risk of homelessness and interacts with landlords regarding the Shelter Diversion Program.
• Assess housing barriers of participants to determine housing and service needs.
• Recruits new landlords to work with the Shelter Diversion Program with available units in full geographic area, focusing on accessing housing in under-utilized areas.
• Creates and maintains resource list of landlords and utilizes Padmission for potential housing placements
• Apply knowledge of residential lease contracts to educate clients about their rights and responsibilities.
• Provides support, direction, and guidance to clients in housing search
• Provides support in communication with landlords
• Conducts HUD Housing Inspections
• Assists with Lease and Rental Agreement and obtains signatures
• Adheres to Fair Market Rent Requirements and ensures units meet rent reasonableness
• Acts as advocate for client housing issues
• Assists the Shelter Diversion Coordinator as needed

• Assists the Shelter Diversion Coordinator as needed

General

• Participates in monthly staff meetings
• Participates in monthly Shelter Diversion case manager meetings
• Participates in other STEH functions as necessary

Requirements

• Access to reliable private transportation, with valid driver’s license
• Previous client support experience, preferably in a non-profit or property management setting
• Understanding of social service systems, specifically homelessness.
• Excellent negotiation and/or sales skills
• Ability to work efficiently while paying close attention to detail
• Demonstrated organizational skills
• Excellent communication skills, particularly listening, mediation, and writing skills.
• Ability to work independently while maintaining willingness to accept supervision.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Applicants should submit resumes to hr@end-homelessness.org.

Organizational Description

Strategies to End Homelessness (STEH) is a nationally recognized leader of a coordinated community effort to end homelessness in Greater Cincinnati. Since 2007, STEH has led a comprehensive system of care to prevent and eventually end homelessness in Cincinnati/Hamilton County. Working in partnership with 30 non-profit organizations, STEH coordinates a centralized emergency shelter helpline, homelessness prevention, street outreach, emergency shelter and housing solutions with the goal of ending homelessness.

Position Overview

STEH is hiring a Full Time (40 hours per week) Central Access Point (CAP) Intake Specialist position. This is a hybrid position that includes both remote work and scheduled in-office work. The employee must be available to work on-site as required based on departmental and organizational needs.

The Central Access Point serves as the primary access point for potentially homeless and homeless families and individuals seeking homelessness prevention services or emergency shelter within the Greater Cincinnati and Hamilton County area. CAP Intake Specialists answer inbound calls to the CAP intake line, complete initial assessments to determine caller’s needs, ensure accurate data and information collection in the HMIS and provide appropriate referrals and resources.

This position requires extensive computer and telephone use, including the ability to navigate multiple systems simultaneously, accurately document information, receive verbal instructions and communicate effectively through reading, writing and speaking.

Essential Job Functions

• Provide professional, customer-friendly service, conveying empathy and compassion for all callers.
• Complete required assessments and screenings to determine callers’ living situations, needs and eligibility for available services.
• Facilitate appropriate and effective referrals to emergency services such as shelter or street outreach, Homeless Prevention and Diversion programs, Veteran and Transitional housing programs on behalf of families and individuals that are currently experiencing homelessness
• Facilitate connection to other appropriate community services (including the Domestic Violence Crisis Hotline) as needed.
• Document all calls and maintain required records accurately, comprehensively and in a timely manner, including data entry into the Homeless Management Information System.
• Manage a high volume of inbound calls and electronic requests in a timely manner
• Maintain a working in-depth knowledge of program eligibility and assessment criteria for all Cincinnati/Hamilton County area homeless services connected to CAP.
• Perform other duties as assigned by Coordinated Access Manager

Position Qualifications

Education & Certification

• Minimum requirement is High School Diploma or GED, Associate’s degree in Social Work or closely related field is preferred.

Knowledge & Experience

• Experience working respectfully with people in crisis who may have multiple complex needs including but not limited to domestic violence, substance use, poverty, and homelessness.
• Computer literate – HMIS (Homeless Management Information System experience, strongly preferred), Outlook, Excel, Word and Google Office products.
• Ability to work independently while collaborating effectively as part of the CAP team.
• Ability to work efficiently while paying close attention to detail.

Applicants should submit resumes and a letter of interest to hr@end-homelessness.org.

Core Job Functions

General Finance – Assist in a variety of company accounting tasks including, but not limited to:

• Accounts payable – coding invoices and credit card receipts and data entry into accounting system, MIP. Should maintain up-to-date knowledge of coding processes and be able to analyze transactions that don’t conform to normal procedures.
• Maintain Vendors in MIP, including filing of W-9s as applicable.
• Perform credit card statement reconciliations in MIP.
• Cash – prepare check/cash deposits received via mail and processes miscellaneous direct deposits.
• Process ACH payments. Apply payments in MIP.
• AP – prepare AP check payments to vendors
• Direct Assistance Program – Import financial request data to the accounting system, print checks
• Follow up on outstanding checks per STEH policy.
• Other duties as assigned

Human Resources & Payroll

• Assist in the preparation, processing, and recording of payroll, including saving all necessary supporting documentation.
• Email payroll reports to President/CEO to ensure timely review.

Knowledge, Skills, & Experience

• Minimum of associate’s degree in accounting with 1-2 years’ accounting experience. Additional accounting experience may take the place of an accounting degree.
• Intermediate level Microsoft Excel skills required including ability to design and maintain more complex spreadsheets – advanced skills preferred.
• Ability to analyze problems and take appropriate action.
• Methodical, with close attention to detail and ability to check own work for accuracy.
• Good general computer skills and familiarity with Microsoft Office Suite (Outlook, Word & Excel).
• Ability to organize and prioritize tasks, communicate effectively, and work independently while maintaining willingness to accept supervision.
• Basic understanding of not-for-profits organizations preferred, understanding of social services and/or specifically homelessness a plus. Interest in working at an organization that serves disadvantaged communities, as well as a commitment to diversity, equity, and inclusion.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties to meet the ongoing needs of the organization.