Special Programs Manager

Organizational Description & Position Overview

Strategies to End Homelessness (STEH) is a nationally-recognized leader of a coordinated community effort to end homelessness in Greater Cincinnati. Since 2007, STEH has led a comprehensive system of care to prevent and eventually end homelessness in Cincinnati/Hamilton County. Working in partnership with 30 non-profit organizations, STEH coordinates a centralized emergency shelter helpline, homelessness prevention, street outreach, emergency shelter and housing solutions with the goal of ending homelessness.

STEH is hiring a Full Time (40 hours per week) Central Access Point (CAP) Intake Specialist position. CAP Intake Specialists serve as the primary access point for potentially homeless and homeless families and individuals seeking homelessness prevention services or emergency shelter within the Greater Cincinnati and Hamilton County area. CAP Specialists answer calls to the CAP intake line, assess the needs of callers, and assist callers by providing appropriate services and referrals.

Strategies to End Homelessness Racial Justice Statement

Black, Indigenous and People of Color experience homelessness at disproportionate rates and have greater difficulty becoming and remaining stably housed due to systemic racial disparities. We recognize that homelessness cannot end while these disparities remain and are committed to dismantling racial systems and building inclusive, equitable ones.

We pledge to focus on Diversity, Equity, and Inclusion and promote and encourage diverse voices to ensure all members of our community are heard and have the opportunity to succeed.

Essential Job Functions

  • Understand a variety of different federal regulations and funding requirements pertaining to each program assigned to Special Programs Manager
  • Create Notices of Funding Availability and manage the application and funding process, as applicable for each program.
  • Support peer learning among subrecipients by facilitating monthly meetings, providing outcomes data from approved sources, coordinating with meeting chairs, contributing to the development of policy & procedures, and maintaining meeting materials such as minutes.
  • Stay apprised of legislative changes and their impact on the local funding processes and program operation. Disseminate information as appropriate.
  • Stay apprised of federal, state, and local strategic initiatives and their impact on the local funding processes and program operation. Disseminate information as appropriate.
  • Research homelessness and prevention guidance, tools, and best practices. Disseminate information as appropriate.
  • Maintain a working in-depth knowledge of Cincinnati/Hamilton County homeless system and services available in the community to persons experiencing housing instability.
  • Assist STEH and community partners in implementing the CoC Board/Clearinghouse’s strategic plan, including action steps.
  • Facilitate the work of relevant workgroups by maintaining meeting materials, and scheduling meetings.
  • Oversee the day-to-day operation of Special Programs and provide coaching and technical assistance to partner agencies, as necessary.
  • Assist the Managing Director in coordinating the work of the annual OH-500 CoC application including relevant required narratives and attachments.
  • Contribute to and coordinate the completion of applications and reporting on programs assigned to the Special Program Manager and disseminate results as appropriate.
  • Perform other related duties and special programs as assigned.
  • Complete assignments as prioritized by the Managing Director as needed.

Position Qualifications

 Education & Certification

  • Bachelor’s degree preferred. Experience in directly related work or experience may be substituted for a degree. More than five years’ experience preferred.
  • Preference will be given to persons with lived expertise of homelessness and/or housing instability.

Knowledge, Skills, & Experience

  • Ability to work expediently and efficiently while paying close attention to detail.
  • Demonstrated organizational skills with the ability to prioritize and manage multiple simultaneous deadlines.
  • Ability to independently use Outlook, Excel, Word, PowerPoint, etc.
  • Ability to work independently while maintaining willingness to accept supervision.
  • Ability to research, learn, interpret, synopsize, and apply program administration and operating rules and regulations.
  • Ability to communicate effectively in writing and verbally with community partners and stakeholders key program concepts, principles, and operational considerations.

Travel Requirements

  • Requires local travel to meetings and events.

Other Requirements

  • The person in this position must participant in face-to-face meetings, some of which will include vulnerable populations. To not pose a direct threat to the health and safety to individuals in the workplace, the person in this position must be fully vaccinated against COVID-19 and must provide documentation to that effect.

Competitive Benefits

  • Health, dental, and disability insurance
  • Paid time off
  • Savings plan with company match

Interested and qualified candidates should send cover letter & resume to: hr@end-homelessness.org

Please note that, as of the date of this advertisement, STEH is operating predominantly via tele-commuting.

Central Access Point Intake Specialist

Organizational Description & Position Overview

Strategies to End Homelessness (STEH) is a nationally-recognized leader of a coordinated community effort to end homelessness in Greater Cincinnati. Since 2007, STEH has led a comprehensive system of care to prevent and eventually end homelessness in Cincinnati/Hamilton County. Working in partnership with 30 non-profit organizations, STEH coordinates a centralized emergency shelter helpline, homelessness prevention, street outreach, emergency shelter and housing solutions with the goal of ending homelessness.

STEH is hiring a Full Time (40 hours per week) Central Access Point (CAP) Intake Specialist position. CAP Intake Specialists serve as the primary access point for potentially homeless and homeless families and individuals seeking homelessness prevention services or emergency shelter within the Greater Cincinnati and Hamilton County area. CAP Specialists answer calls to the CAP intake line, assess the needs of callers, and assist callers by providing appropriate services and referrals.

Strategies to End Homelessness Racial Justice Statement

Black, Indigenous and People of Color experience homelessness at disproportionate rates and have greater difficulty becoming and remaining stably housed due to systemic racial disparities. We recognize that homelessness cannot end while these disparities remain and are committed to dismantling racial systems and building inclusive, equitable ones.

We pledge to focus on Diversity, Equity, and Inclusion and promote and encourage diverse voices to ensure all members of our community are heard and have the opportunity to succeed.

Essential Job Functions

Answer CAP Intake Line Calls

  • Provide professional, customer-friendly screening of all callers to the CAP intake line.
  • Convey empathy and compassion for all callers.
  • Assess current family situation (homeless or at risk of homelessness).
  • Facilitate placement into, as well as cooperate and collaborate with, emergency shelters on behalf of families and individuals that are currently experiencing homelessness.
  • Facilitate same or next day connection to, as well as cooperate and collaborate with, other partner agencies including but not limited to the Supportive Services for Veteran Families and the Shelter Diversion Programs.
  • Facilitate connection to other appropriate community services (including the Domestic Violence Crisis Hotline), as needed.
  • Complete relevant screenings with callers to assist in determining eligibility for special programs or agencies.
  • Document all calls answered in the Homeless Management Information System (HMIS) in a timely manner.

Position Qualifications

Education & Certification

  • Minimum requirement is High School Diploma or GED, Associate’s degree in Social Work or closely related field is preferred.

Knowledge & Experience

  • Experience working respectfully with people in crisis who may have multiple complex needs including but not limited to domestic violence, alcohol and drug addiction, mental health, poverty, disability and homelessness.
  • Computer literate – HMIS (Homeless Management Information System experience, strongly preferred), Outlook, Excel, Word and Google Office products.
  • Ability to work independently while collaborating effectively as part of the CAP team.
  • Ability to work efficiently while paying close attention to detail.
  • Ability to communicate effectively, both orally and written, with persons experiencing crisis as well as community partners.
  • Demonstrate flexibility, deal effectively with new responsibilities and deadlines.
  • Ability to manage completion of multiple responsibilities in a fast-paced environment with frequent distractions.
  • Willingness to learn about and understand homelessness, homeless prevention, emergency shelters, and the community’s homeless services system as a whole.
  • Preference for candidates with lived experience will be given

STEH is committed to diversity in hiring and to ensuring that our agency will reflect the demographics of the population we serve. We encourage qualified applicants who have lived experience of homelessness, hunger, and poverty to submit resumes.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Travel Requirements

  • None

Competitive Benefits

  • Health, dental, and disability insurance.
  • Paid time off including holidays and vacation.
  • Savings plan with company match.

Strategies to End Homelessness, Inc. is an equal opportunity employer

Interested and qualified candidates should send cover letter & resume to: HR@end-homelessness.org

Contractor: Individuals with Lived Experience Needed for Work Groups

Cincinnati’s Continuum of Care (CoC) is seeking individuals or persons in families who are currently or formerly homeless to provide input and policy recommendations on local efforts to ensure the homelessness system is effective and equitable. Qualifying applicants must commit to attending monthly Work Group meetings and enter into a Consulting Agreement with Strategies to End Homelessness. Consultants may be eligible for a stipend for up to 24 hours annually at $25/hour.

Responsibilities Include

  • Attend monthly Work Group meetings.
  • Provide advice and recommendations for improvements to homelessness programs and services.
  • In coordination with other members of the Work Group, advocate for system reform and necessary funding at the federal, state, local, and community levels in support of Cincinnati/Hamilton County’s CoC Strategic Plan.

To apply, click here.

Please note that STEH is operating predominately via tele-commuting.