As part of our comprehensive system of care, our programs play a critical piece of solving homelessness by preventing it from occurring in the first place. Learn more about the Central Access Point (CAP) Helpline and our Shelter Diversion Programs.
Get Help – Central Access Point Helpline
The Central Access Point (CAP) is a centralized intake system operated by Strategies to End Homelessness, for families and individuals who are currently experiencing homelessness or who are at risk of becoming homeless. Intake Specialists screen, assess and refer individuals to the program most suited to their needs.
This is a difficult time for anyone. We’re here to help.
If you are currently homeless or are experiencing a housing crisis, call CAP to speak with an Intake Specialist who can talk to you about your situation and place you in a shelter or provide a referral to one of our partner agencies for help.
Call the CAP Line: (513) 381-SAFE (7233)
Text the CAP Line: 513-970-1515
Text for information only. No shelter placements available via text.
Monday through Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: 10:00 AM to 2:00 PM
Shelter Diversion
A nationally recognized best practice, “Shelter Diversion” has the best outcomes and is the most cost-effective way to prevent homelessness. But what is it, exactly?
In essence, Shelter Diversion means keeping individuals and families from entering emergency shelters or sleeping in places not meant for human habitation. Or, by definition, becoming literally homeless.
Shelter Diversion is targeted to those who have already lost their own housing, are doubled up, and are running out of places to stay. The program provides financial assistance, and robust case management.
Learn more about our Shelter Diversion programs here.
Shelter Diversion Consent – Updated October 2024
Guion de consentimiento del Programa de Desvío de Strategies to End Homelessness- October 2024
